Frequently Asked Questions
- Contact Us/Customer Service
Contact Us/Customer Service
- By Phone: 1.888.423.7486
Kiosk/The Cerium Group Office hours: 9 AM - 5 PM EST Monday through Friday. Feel free to leave a voice message after hours and we will promptly respond the next business day.
- By Email:
Click Here for our online contact form
- Office Address:
The Cerium Group
14 N. Lowry Ave.
Springfield, OH 45504
- Q: Where can I find sizing information for the garments available through Kiosk?
A: For sizing information, click on the "Sizing Guide" link on the left menu, or click here
- Q: How are these garments decorated?
A: All garments sold via Kiosk are embroidered with an organizational/brand Logo. Specific logo options are shown for each garment after selecting a garment color. If only one logo is shown, then only one option is available for that garment of the selected color in this store. In some stores, you may be able to select multiple logos per garment.
- Q: What is the minimum order? Are there discounts for large orders?
A: In Kiosk, there is no minimum order for on demand apparel. However, Kiosk does have in place a quantity discount scheme. The discount on your order will be taken automatically at checkout.
- Q: What do the different availability labels mean?
A: The different labels identify the current stock condition of the garments at our suppliers warehouse. This information is updated multiple times daily.
In Stock - More than 20 units of that Style/Color/Size are available
Low Stock - Less than 20 units of that Style/Color/Size are available
Currently Unavailable - There is currently no available inventory of that Style/Color/Size
Unknown - Inventory information not available
To avoid backorders, we do not allow you to place orders for unavailable or unknown items. In the rare event a backorder does occur, we will contact you.
- Q: Will my order be billed for any shipping charges?
A: Yes, due to rising costs, we have had to add shipping charges to orders. We have set our system up to charge as accurately as possible for freight, handling charges are not added on.
- Q: How will my order be shipped?
A: All orders ship via the best way possible. For most orders, this is UPS Ground. We may also use Fedex Ground or Home Delivery. Once shipped, most orders arrive to their destinations in 2 or 3 business days.
- Q: What if I want to order garments to ship to several locations?
A: Currently, Kiosk will only accommodate one destination per order. If you need to send garments to more than one locations you will either have to enter separate orders for each location or split the garments up when you receive them and forward them on.
- Q: Can I specify any method of expedited freight such as FedEx Overnight or UPS Red?
A: No, currently all items offered in Kiosk are shipped ground freight to any destination in the continental U.S. Kiosk does not currently offer any other shipping method.
- Q: Will tracking information for my order be available if I need it?
A: When your order ships, you will be emailed the shipping notice and a tracking number. You may also review your order history in Kiosk to track your order.
- Q: What if I am not satisfied with the items I receive?
A: Kiosk Virtual Stores strives for 100% customer satisfaction. However, we know there will be some problems with a limited number of orders. If you are not satisfied with your purchase from Kiosk Virtual Stores we will make arrangements for you to return the items you are not happy with. When we receive the returned items you will recieve a replacement item or you will be credited for the amount of your original purchase in the form of a gift code that can be applied to any future purchase in this store.
To report a problem with an order, please use the "Report A Problem" link within the order details under "My Account".
- Q: If I have a problem with a Kiosk purchase, how long after I receive my order do I have to request replacement items?
A: Kiosk Virtual Stores limits returns to 30 days after the original ship date ( the time your order leaves the production facility ). If you have a problem during this time frame contact us and we will make arrangements for your order to be returned and begin the process of issuing you a store credit or replacement.
- Defective/Incorrect Orders
Please file an Order Problem Report from My Account. Our staff will provide you with an RA # and return instructions. The defective or incorrect item(s) will be replaced at no additional cost to you.
- All Other Returns
For Returns due to Sizing, Misorders, etc: Please file an Order Problem Report from My Account. Our staff will provide you with an RA # and return instructions. You will need to send the product back to The Cerium Group at your expense. We recommend using USPS Priority Mail. Upon receipt and verification, Store Credit will be issued for 50% of product costs and tax. Freight charges will not be refunded.